Your satisfaction is our top priority.

If you receive a damaged or defective item, please contact us within 3 days of delivery. We will promptly assess the issue and, if necessary, replace the item. Our commitment to customer satisfaction is unwavering, and that is our Satisfaction Guarantee Commitment to you!

Shipping Policy (US Only):

• Enjoy Free Shipping within the U.S. on all orders over $35.
• We ship with expedited parcel package and our shipments include detailed tracking for all domestic orders within the United States. Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment.
• Shipping times typically range from 2 to 7 days from the ship date. Please note that we are unable to guarantee a specific delivery date, as shipping company timelines are beyond our control.
• Typical time to receive your order after purchase is 6 to 12 days.
• It is crucial to ensure that your shipping address is accurate and up-to-date. We are not responsible for items shipped to incorrect addresses.
• If your order is lost during shipping or arrives damaged please email shop@pristinecustom.com with your order number to initiate a refund or replacement.

Please be aware that this policy is exclusively applicable to orders placed within the United States with Pristine Custom.